Every Tandem Soldiers item is printed on demand just for you by our print partner, Printful. Because of that, we can't accept returns or exchanges for change of mind, wrong size, or wrong color. Please check the size guide on each product before ordering.
Damaged, defective, or misprinted items
If your order arrives damaged or defective, or the print is wrong (wrong placement, wrong colors, or the wrong item), we'll send a free replacement or give you a refund. You don't need to send the item back.
- Report the problem within 30 days of delivery.
- Email selffmademillionair@gmail.com with your order number, a short description, and a clear photo of the problem. If several items with the same design are affected, include one photo showing all of them together.
Lost packages
If your package never arrives, contact us within 30 days of the estimated delivery date and we'll replace it or refund you.
Wrong address
If the shipping address entered at checkout was wrong, we can reship the order, but the reshipping cost is paid by the customer. Packages returned to the printer as undeliverable are held for 30 days. After that they're donated to charity and can't be reshipped.
Cancellations
Orders go into production quickly. To cancel, email us as soon as possible. We can only cancel orders that haven't gone into production yet.
Refunds
Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show them.
Questions? Email selffmademillionair@gmail.com.